Frequently Asked Questions

Questions? We have answers

Whether you’re already a Kyana client or just have a question about how Kyana might be able to help, we are always here to answer your questions.

Choose the most convenient way for you to reach us, and we look forward to helping you.

Where are you located?

Kyana Packaging Solutions is located at 2501 Ampere Drive, Louisville, KY 40299.

What is your telephone number?

Telephone: (502) 992-3333 or toll free at (800) 366-5374

What is your FAX number?

Fax: (502) 992-3342

How do I get to your Louisville, KY facility?

Take I-64 to Exit 17, heading south onto Blankenbaker Road. Turn right at the third light onto Plantside Drive. Turn left at the stop sign onto Ampere Drive. We are on the left side of the street.

Do you need directions? Enter your starting address below and Click for Directions

What are your hours?

Kyana Packaging Solutions is open Monday through Friday from 8:00 AM till 5:00 PM Eastern Standard time. During the summer months, Kentucky is on Eastern Daylight Savings time and our operating hours remain the same.

Where is your receiving area

Will Call, shipping and receiving should check in at dock doors 1 or 2. You may occasionally be directed to a different door, depending on the product being picked up or delivered.

If I don’t know exactly what I need, who will help me solve the particulars of my application?

Kyana Packaging Solutions has an extensively trained sales force whose primary responsibility is assisting our industrial and manufacturing customers solve their specialty tape, adhesive, or packaging and shipping problems.

They would appreciate the opportunity to call on industrial users, engineers, purchasing agents or anyone who could utilize their years of experience to solve problems or improve systems.

How will my order arrive?

For manufacturing facilities or industrial customers, Kyana Packaging Solutions delivers on it’s own trucks (for a nominal fee) throughout Louisville, Frankfort, Lexington and Richmond, KY; New Albany, Jeffersonville and Clarksville, IN on a daily basis. South of Louisville (Bowling Green, Glasgow, etc.) on Tuesdays and Southern IN (Paoli, Pekin, Salem, Seymour, Scottsburg, etc.) on Thursdays. Delivery to other locations within KY & IN is on an as needed basis.

Kyana Packaging Solutions also ships via package services United Parcel Service (UPS) and Federal Express (FedEx). Common Carrier truck delivery is available at customer request or when it is a less expensive option than a package service.

Delivery for residential customers will be via UPS or FedEx at customer request. Other local rapid delivery services are available if you need a product within hours.

Fuel Surcharge Policy

Kyana Packaging Solutions fuel surcharges are indexed to the On-Highway Diesel Fuel Prices, as reported by the U.S. Department of Energy and published on its website. You can check the current US DOE Diesel Fuel price by clicking here.
Kyana will use the average monthly fuel price for the previous month to calculate our fuel surcharge for the current month. The fuel surcharge is added as a percentage of the delivery charge for Kyana truck deliveries. The table below illustrates the surcharge:

What is your shipping policy?

You can see Kyana's current shipping policies by clicking here.

What are your terms?

Credit terms may be extended to industrial customers who chose to open an account with Kyana Packaging Solutions. To apply, complete our credit form and email it to Otherwise we accept VISA, MasterCard, Discover or American Express, checks or cash. Shipments may also be pre-paid via check or Electronic Transfer or orders may be sent COD.